Frequently Asked Questions

JoCard jewellery is crafted from high-quality, skin-friendly alloys and premium plating such as gold, silver, and rose gold finishes. Each piece is curated for durability and style, often enhanced with crystals, stones, or enamel work to add unique character.

It is recommended to keep artificial jewellery away from moisture, chemicals, and perfumes. After each use, gently wipe pieces with a soft dry cloth and store them in an airtight box to maintain shine and prevent tarnishing.

Most JoCard designs are made with hypoallergenic materials to minimize skin irritation. However, those with highly sensitive skin should review product descriptions for material details or contact us for specific concerns.

Yes, JoCard offers easy returns and exchanges within 7 days of delivery, provided the item is unused and in original packaging. Please refer to our Returns Policy page for detailed instructions.

Delivery within India typically takes 3–7 business days. International shipping times may vary depending on destination and customs processes. All shipping options will be visible during checkout.

Once your order is shipped, a tracking link will be sent to your registered email and SMS. You can also track the status from ‘My Orders’ in your JoCard account.